Direct Dealer Warranty Policy Against Manufacturing Defect Coverage (Updated - as of May 13, 2026)
For information on distribution/distributor warranty, please contact your representative.
SounDigital offers a 2-year standard warranty if sold and installed by a direct authorized retailer, or 1 year if sold without an invoice by an authorized retailer.
Proof of sale and/or proof of installation are required and MUST be attached to the RMA request.
If no invoice is included in the request, the standard warranty period is 1 (one) year from the date of sale to the reseller, and items will be eligible for repair only.
Serial number required for credit. Items without a Serial Number will be eligible for repair based on the first purchase date of the specific model by the reseller.
Items:
SounDigital amplifiers that are deemed defective within 180 (one hundred and eighty) days of sale to the consumer are eligible for credit, and only if specified at the time of the request.
• Items requesting credit must include all original packaging and accessories; the serial number does not need to match, but the model must.
• Items that are not in their original packaging, or are missing parts or accessories, such as plastic side panels, hi-input harness, etc. [FA1.1], will be repaired and returned to the dealer.
• All items marked as Inspection and Service will be repaired and returned to the dealer.
• Credit requests for amplifiers must include all original packaging and accessories.
• Amplifiers that are not in their original packaging will be repaired and returned to the dealer.
Credit Details:
• The credit window runs from the date of sale to the date of the request. The RMA process is designed to be handled regularly, not cumulatively.
• Credit is subject to approval; the physical condition of the item is considered, and credit is not guaranteed.
• Any request outside the above-mentioned windows but still within the warranty period will be reviewed, and the item will be returned to the dealer.
Notes on ALL ACCOUNT TYPES (Direct and Distributor).
Only defective parts should be sent. Please do not send new or used products for inspection.
Items without defects will be returned to the dealer in the condition in which they were received, and a $40 service fee and a $20 return shipping fee will be charged to the dealer's account.
Items not covered by the warranty may be repairable at the dealer’s expense, and return shipping will be charged to the dealer's account.
Items shipped that are marked as Out of Warranty at the time of RMA approval/inspection will automatically be subject to a repair fee of $75 for amplifiers up to 3000W, $150 for up to 12K, $300 for 20K and 35K, plus $10 return shipping per amplifier. This will be automatically billed to the dealer's account.
The above amounts will also be automatically included in the bill for amplifiers when the repair is not covered by the warranty. This may include, but is not limited to, water damage, corrosion, reverse polarity, etc.
The above charges will also be automatically billed when the shipped amplifier does not match the information provided in the request and the shipped item is out of warranty.
Items sold more than 6 months after discontinuation are not eligible for warranty consideration.
Current Refurbished Models Items have a 90-day warranty, for inspection and servicing only, against manufacturing defects.
The following is not covered by the warranty:
• Visible or physical damage, including but not limited to: damage caused by gravity, water, and/or other liquids.
• Equipment damaged in transit for service will not be covered. Please ensure all items are securely packaged and protected. Claims for poor packaging and damage are the sender's responsibility.
Warranty information was updated on May 13, 2026. This agreement supersedes any previous warranty policy in effect by SounDigital USA.
Approved RMA numbers are valid for 90 days and will be listed in your account for that period. If an RMA is no longer listed, please resubmit your request.
SounDigital USA reserves the right to update or change the above policy and information at any time.
SounDigital USA is not responsible for return shipping costs, lost or damaged items, or missing parts in an incomplete return.
By accepting, you acknowledge and agree to these changes and to this policy in its entirety.
